Consumer Reports just un-recommended Microsoft's Surface range

Consumer Reports just un-recommended Microsoft's Surface range

Consumer Reports just un-recommended Microsoft's Surface range

Microsoft's Surface line of tablets, laptops, and desktops is on the receiving end of a black eye today as Consumer Reports is removing its recommended rating for the hardware.

Noting that Microsoft is "relatively new to the hardware business", the publication said this was the first year it has had ample data to calculate reliability figures for the company's Surface devices.

"If you are very concerned about how long your products are going to last, it might be better for you to go with a brand that has a higher predicted reliability", Jerry Beilinson, an electronics editor at Consumer Reports said in an interview with Reuters. Consumer Reports added that it is removing its "recommended" designation for Surface products.

Every year Consumer Reports survey's its readership with respects to the products they use.

I know this will probably be an unpopular opinion here as well as a semi rare occurrence, but man I think this is a universal problem with Microsofts products. Those products, along with the rest of the Surface lineup, were supposed to help Microsoft eat away at the laptop and tablet market share (both revenue- and shipment-wise), which is now dominated by Apple. This year we looked at more than 90-thousand responses from subscribers about laptops and tablets that they had bought. "Laptops and tablets ... made by Microsoft were significantly less reliable than most other brands".

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When Microsoft held an event past year, everybody thought that they were going to announce the Microsoft Surface Smartphone but that did not happen.

Ranjit Atwal at Gartner, who was not involved in the study, told The Reg that Surface devices have "evolved" since the originals and that they were only first or second gen devices, so comparing them to more established PCs is a little bit unfair. "A few commented that their machines froze or shut down unexpectedly, and several others told CR that the touch screens weren't responsive enough".

Microsoft disagrees with the Consumer Reports findings. Consumer Reports just released their readership survey findings, and unfortunately Microsoft's products were determined to be found unreliable.

The case is created to meet U.S. Military drop-test standards, a goal that UAG prefers for most of its products.

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