Technical issue causing problems, fees for BB&T customers

Technical issue causing problems, fees for BB&T customers

Technical issue causing problems, fees for BB&T customers

ATMs and phone services were brought back online before 11:30 a.m. Friday, the bank said in a statement to WRAL News. Many reported being locked out of their accounts, not being able to use their ATMs or do online banking.

Here is the statement the bank released on Friday. The bank said it is experiencing an outage at one of its data centers. "We understand this is causing a major inconvenience for clients and our teams are continuing to work diligently to restore those services". We'll continue to update you until your services have been restored. Millions of customers were affected.

Last week, some TD Bank customers were unable to use online and mobile banking after the Canadian-owned bank ran into technical trouble while upgradings its software. "This is has been and will be a challenging day to say the least!"

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The company first started tweeting and posting about outages Thursday afternoon. We will continue to provide updates here and on BB&T's Facebook and Twitter pages.

BB&T's social accounts have been answering customers' questions and apologizing, but many people are demanding that something more be done.

The company said if anyone has incurred fees "directly related to this outage", the bank will waive or reimburse them. Cybersecurity is not believed to be related to this issue at this time.

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